15.768 Management of Services: Concepts, Design, and Delivery


Class Info

Explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. Builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

This class has 15.761, and 15.778 as prerequisites.

15.768 will be offered this semester (Spring 2019). It is instructed by C. Fine and Z. Ton.

Lecture occurs 8:30 PM to 10:00 AM on Mondays and Wednesdays in E62-262.

This class counts for a total of 9 credits.

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