15.768 Management of Services: Concepts, Design, and Delivery
Explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. Builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Lecture occurs 8:30 PM to 10:00 AM on Mondays and Wednesdays in E62-262.
This class counts for a total of 9 credits.
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© Copyright 2015 Yasyf Mohamedali