15.768 Management of Services: Concepts, Design, and Delivery


Class Info

Explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. Builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

This class has 15.761, and 15.778 as prerequisites.

15.768 will not be offered this semester. It will be available in the Spring semester, and will be instructed by Z. Ton and C. Fine.

Lecture occurs 10:00 AM to 11:30 AM on Mondays and Wednesdays in E62-262.

This class counts for a total of 9 credits.

You can find more information at the MIT + 15.768 - Google Search site or on the 15.768 Stellar site.

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